In a world of complexity and lack of loyalty, customer-centricity
is a differentiator in winning and retaining clients.
Our Customer Experience Program will give you that edge.
HOW DO YOUR CUSTOMERS EXPERIENCE YOU?
How your customers experience you is vital to the success of your organisation. Your ability to understand their needs and build meaningful connections has a huge impact on your bottom line. Well-planned and executed customer experiences lead to thriving businesses, while ineffective ones damage reputation, market share, and overall performance.
In today’s competitive landscape, understanding your customers’ needs and implementing strategies for success is more critical than ever.
UNLOCK THE POWER TO OPTIMISE YOUR CX
We help our clients improve how they build relationships, provide seamless customer experiences, and grow their businesses. With our facilitated approach, you’ll gain valuable insights into your clients’ evolving needs and produce practical strategies that deliver an optimal customer experience.
Through our customer-centric and design-led thinking process, we empower your business with the transformative mindset and tools to create a profitable future.
HOW WE CAN HELP YOU
We enable you to see your world through your clients’ eyes and use design-led thinking to develop your strategy for winning customer experiences. Through a combination of creative facilitation, operational excellence, and strategic application, we assist you in defining and implementing a path to success, including behavioral change, workstreams, processes, and milestones for optimal growth. We work with you every step of the way.
OUR CX STRATEGY PROCESS
We collaborate closely with you through our CX STRATEGY TM process. Utilising robust steps and tools, we work with you and your key stakeholders in identifying gaps and opportunities in your customer experience strategy.
Together, we implement a new strategy for success.
WHO WE ARE
LEX360 and PROTOTIPE have come together to bring you two expert perspectives; design-led thinking and operational excellence. We help you realise the full potential of your organisation.
Want to find out more? We would love to talk!
Mo Zain Ajaz a GC and a Legal Operation professional with over 20 years of experience helping legal functions, law firms and legal tech providers deliver legal services using the power of lean and systems thinking.
Founder of LEX360 a boutique legal operations consultancy helping in-house teams and law firms deliver operational excellence.
Mo Zain Ajaz
Founder of LEX360
Mo@lex360.co.uk
www.lex360.co.uk
Shaun helps organisations explore their biggest challenges through creative engagement, design-led strategies and tangible outcomes. Whether that’s enabling behavioural change, building innovative solutions, or unlocking their potential.
With over twenty years of experience within leading branding agencies, having created his own product brand and harnessed innovative techniques like LEGO® SERIOUS PLAY®, he brings a different approach to problem-solving.
Shaun Jones
Founder of Prototipe
shaun@prototipe.design
www.prototipe.design
